Search for solutions to problems regarding the F2 platform device itself, such as hardware or connectivity issues.
Alle Tags anzeigenIf the F2 device is experiencing a blue screen of death, it is possible the Qualcomm network driver needs to be updated. Follow the steps described below to update the driver on the F2 device.
Changing the language that displays in the RSWA software in the F2 platform involves changing the region format. Follow the steps below to switch the region format using the Control Panel.
Version 4.7.0 of the F2 Platinum Software unveiled a tool called diagnostics-snapshot.exe which is useful
for diagnosing bugs and problems with the F2 units.
This feature is only available for RSWA units with version 4.7.0 or newer installed.
To install the ABIS software onto an F2 device, perform the steps described below.
There are a couple of steps to attempt to remedy the situation remotely before sending the device in for repairs.
There are many reasons this can happen:
We will go over each issue in detail to help resolve the source of the problem.
If your unit boots into a shell or terminal instead of the Array Explorer software, it is likely because the CMOS battery in the F2 needs to be replaced. Until that is completed, you can still bypass this shell and boot normally by connecting a USB keyboard to the unit, and typing exit or quit followed by the Enter key.
It is recommended to have the unit shipped to Tessonics to replace the CMOS battery. If you wish to replace it yourself, Tessonics claims no responsibility for any damage done to the unit.
If you are having an issue with turning on the F2 unit, even while the device is plugged in, go through the steps outlined below.
Since version 4.0.0, the Device Manager feature was released, which allows you to register RSWA devices with your TDS server. However, it might appear in some instances that only a single RSWA device can be registered with TDS.
Connecting an RSWA to a TDS server instance should be an easy task. However, sometimes with different network infrastructures and enterprise directives, the communication between TDS and RSWA might be disrupted for a variety of reasons.
Follow the steps below to help diagnose this issue.
Depending on your work culture, your IT department may restrict or block the use of USB flash drives due to security concerns. Below is a guide on how to use the V4 software without USB devices.