Read the following document to help diagnose why Desktop Tools might crash when attempting to create a revision.

For version 4.5.0+ of Desktop Tools, you may receive an error message saying "WARNING: Server Configuration Incomplete!" depending on how TDS is configured.

If the F2 device is experiencing a blue screen of death, it is possible the Qualcomm network driver needs to be updated. Follow the steps described below to update the driver on the F2 device.

Changing the language that displays in the RSWA software in the F2 platform involves changing the region format. Follow the steps below to switch the region format using the Control Panel.

Version 4.7.0 of the F2 Platinum Software unveiled a tool called diagnostics-snapshot.exe which is useful for diagnosing bugs and problems with the F2 units.

To install the ABIS software onto an F2 device, perform the steps described below.

There are a couple of steps to attempt to remedy the situation remotely before sending the device in for repairs.

There are many reasons this can happen:

1. RSWA Version Issues
2. Folder Permission Issues
3. File Ownership Issues

We will go over each issue in detail to help resolve the source of the problem.

If your unit boots into a shell or terminal instead of the Array Explorer software, it is likely because the CMOS battery in the F2 needs to be replaced. Until that is completed, you can still bypass this shell and boot normally by connecting a USB keyboard to the unit, and typing exit or quit followed by the Enter key.

If you are having an issue with turning on the F2 unit, even while the device is plugged in, go through the steps outlined below.

In the TDS storage configuration section, you learn about how TDS has multiple locations for storing inspections data:

• The common database (common-file inside the config file) stores all template and processed inspection data.
• The measurements database (db-file inside the config file) stores raw A-Scan measurement data.
• The backup directory (backup-dir inside the config file) archives older A-Scan measurements into long-term storage.

Since version 4.0.0, the Device Manager feature was released, which allows you to register RSWA devices with your TDS server. However, it might appear in some instances that only a single RSWA device can be registered with TDS.

You can reset the password for the admin account if you have at least version 4.8.0 of TDS installed. Ensure you are up to date with your version of TDS before proceeding.

Connecting an RSWA to a TDS server instance should be an easy task. However, sometimes with different network infrastructures and enterprise directives, the communication between TDS and RSWA might be disrupted for a variety of reasons.

Follow the steps below to help diagnose this issue.

Be sure to follow the steps below:

1. Ensure that the file tds-server.json has been updated to contain the port you wish to run TDS on. Visit here to learn how to configure the port.
2. For some versions of TDS, you may also have to update the url field to include the port number. For instance, if you want to run TDS on port 500, add ":500" to the end of the url field.
3. Restart the service.

This should allow you to open TDS on the other port.